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Frequently asked questions

• Can I try out your product before deciding to purchase?

  Absolutely. We offer a 14 day free trial (with full functionality) on all of our subscription plans. We invite you to try mSign and experience how easy and convenient the digital signing process can be.

• How soon will I be able to start signing and requesting eSignatures?

  Immediately. Your account will be fully functional upon signing up.

• Do I have to sign any contracts to get the best pricing?

  Nope. Our monthly subscriptions are just that. Month by month. There is no obligation and you can cancel at any time. Should you need to cancel we make the process simple and straightforward. We do offer annual plans at a discounted rate. Our business model is to retain our loyal customers by offering a great product at a great price.

• Can I upload and use my existing templates?

  Absolutely. Simply create a new template and you’ll have the option to upload your already existing templates into the mSign platform.

• Is your service HIPAA compliant?

  Yes. Documo is built with enterprise-class security and compliance features. Learn more about how we secure your data and how we help with HIPAA compliance. We are also willing to sign a BAA. Please contact us if you need a BAA or have other custom needs.